USER SUPPORT

  • GEO.works has onboarding tools to guide users through their first interactions, including a live tutorial
  • Our support personnel continually check for new tickets
  • We respond quickly to each new ticket, giving simple responses. Resolution time is usually under 8 business hours.
  • All tickets are traceable. We pay attention to ticket status, prioritizing older requests. We don’t bounce a support ticket between departments. We don’t’ leave requests unresolved.

Do you need support?

Registered users can call our technical support center or email requests, for example modify templates, on-line forms, specs and special provisions.

Click for user assistance

What clients are saying

“GEOpermit has exceeded our expectations and significantly improved our ability to monitor and coordinate utility work. The technology has significantly increased our efficiency, allowed us to be pro-active in addressing utility coordination and improves our project management. We are in the process of seeking additional funding to expand our license to include GEOfeature for collecting as-builts. GEO.works International has been very responsive to our needs and the software has performed exceptionally well.”

Daniele Giunchi

“The workload on front office personnel was drastically reduced for utility permIts and franchises. We are reorganizing the permit procedure for scaffolding and other daily temporary occupations, linked to traffic ordinances (traffic plans) to take advantage of the improved efficiencies. This will allow us to provide an improved service with shrinking government human resources.”

Streets Manager

“The system is running fast and the customer support is available to help all internal (City of Vicenza) and external customer requests. I consider the system a best practice and a must-have tool for coordinating all road activities, reducing traffic congestion, avoiding unnecessary or uncoordinated road cuts, and controlling all final restorations. We’ve accordingly been able to achieve reductions in potholes and road cracks, as well as traffic disruptions for our citizens.”

Director of Infrastructure

“Together we were able to quickly analyze problems and work together to resolve issues in an efficient manner. The team was responsive to our needs and continually coordinated with our staff to ensure development and implementation efforts aligned with business processes, goals, and expectations. They offer a robust product and a highly qualified advanced team.”

State DOT project manager